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IT Consulting

SolvIT Networks offers comprehensive range of IT services and products to manage the e-enabled business environment.

SolvIT Consulting Services

Information Technology Infrastructure Library (ITIL) – SolvIT Best Practices

ITIL has become the global practice and process standard for IT service and support. Companies are adopting these standards at a rapid rate. Business practices, organizational structure and technology implementation are all critical factors. Successful companies are increasing their quality of service and reducing their operational costs as a result of adopting ITIL. Not all are successful, however.

SolvIT Approach


SolvIT works collaboratively with our customers to develop the best approach to fit the customer’s objectives, constraints and unique situation. We recommend a structured, step-by-step engagement, summarized as follows:


Step 1: Understand the current environment. This means conducting an as-is assessment of current business processes and tools. How close to ITIL guidelines is the current process? Which processes are key to the organization? Where is the sharpest pain? Are the current tools supporting the processes?


Step 2: Process development and design. SolvIT works with our customers to develop optimal processes in a way that considers the current or selected tools.


Step 3: Implementation. SolvIT works to manage organizational and process change within the customers’ environment. This means developing organizational change plans, process documentation, process training and transition plans. We strongly believe in a phased approach. In line with our Pathfinder Methodology, the project should be done in manageable phases, with incremental benefits to each stage.


Areas of Expertise


The SolvIT ITIL consulting staff possesses full ITIL expertise. They have a proven track record of leading customers in the successful adoption of ITIL business practices and standards in the following areas:

  • Incident Management
    • Categorization
    • Assignment
    • Escalation
    • Resolution
  • Release Management
    • Package Development
    • Release Planning and Communication
    • Testing and Rollout
  • Problem Management
    • Root Cause Analysis
    • Error Control
  • Service Level Management
    • Business Service Definition and Mapping
    • Service Level Definition
    • Service Level Monitoring and Reporting
  • Configuration Management
    • CMDB
    • Application Mapping
    • Updating and Maintaining Configuration Data
  • Availability Management
  • Capacity Management
  • Change Management
    • Request Categorization
    • Change Authorization Board (CAB)
    • Approval Definition
    • Dependencies
  • Business Continuity Management
  • Security Management

IT CONSULTING

  • Security Consulting (MCTI required for banks)
  • BS7799 Implementation Consulting
  • ITIL Consulting
  • Networking Planning & Security Consulting



 

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