SolvIT Networks - Service Level Management Products

Viewing IT as a service creates an entirely new set of demands on IT management. First and foremost of these demands is that service effectiveness can only be measured accurately from the service consumers' viewpoint. Unicenter Service Level Management provides the tools to provide outstanding support, service monitoring and reporting for the most diverse IT environments, along with tools to create achievable SLAs and to measure the value IT delivers to the business.

As you strive to provide top-notch support and achieve internal and external service delivery accountability to your users and customers, CA Service Management solutions provide end-to-end capability, and rich functionality. They cover a range of solutions within the areas of Service Support and Service Delivery that offer related, integrated solutions for financial IT Asset Management, Configuration Management, Software Delivery, Change Control, Storage, Security and the Network and Systems Management components that generate and maintain operational information. CA Service Management solutions have been developed to support ITIL and other international standards, giving customers the broadest range of implementation flexibility while each solution leverages the wealth of information generated by other Unicenter and third-party components.

Unicenter® ServicePlus is a powerful, web-enabled solution set that distributes service and support delivery with centralized control to various consumers, achieving the next level of productivity and customer responsiveness. Built on a proven, highly scalable architecture it enables support organizations to align processes with the goals of the businesses they support.

Unicenter Service Level Management provides accurate monitoring and timely reporting of IT's performance against organizational goals — especially where SLA penalties are involved.

CA Service Management solutions can give your operational staff control in the production and publication of reports through quality control facilities and pre-notifications of potential SLA breaches. Like other CA solutions, CA Service Management products are built with the scalability and resilience required by the most demanding IT operational infrastructures. More granular management of the IT/end-user relationship can be achieved with the iCan for Unicenter components which support menus of service offerings, SLAs at the entity level if desired, web-based reporting of SLA performance and entity-level billing for the services used if desired.

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