An organization's ability to succeed in today's eBusiness marketplace depends on the ongoing availability of its IT resources and its agility in the face of changing business requirements. Unicenter ServicePlus Service Desk manages virtually every aspect of an organization’s service level commitments. It automatically streamlines the identification, tracking and resolution of end-user issues and problems. Innovative knowledge tools speed the problem resolution process, ensuring improved service productivity while making end users self-sufficient. Users can access functionality via the Web and Wireless PDA interfaces. It empowers you to effectively manage calls, quickly resolve problems, share and leverage corporate knowledge, and manage critical IT assets.

Unicenter ServicePlus Service Desk is based on a powerful recording and workflow engine that maintains accountability for both system and business problems and resolutions, while tracking and monitoring service level agreements (SLAs), and managing valuable IT assets and infrastructure change. Built on a proven, reliable and highly scalable architecture, it allows service managers to focus on providing quality service solutions.

Seamless integration with a host of interrelated management tools provides unmatched functionality and flexibility that together are capable of managing all workflows associated with infrastructure management. Unicenter ServicePlus Service Desk leverages the power and functionality of Unicenter, enabling the service desk to effectively manage all organizational assets, systems, networks and people. Advanced features such as attachments, customer surveys and service level agreement management will reduce the total cost of ownership by enhancing the service desk staff’s ability to improve productivity and contain costs. Unicenter ServicePlus Service Desk is ITIL-compliant, highly scalable and runs under a fail-safe architecture. Augmented by implementation and maintenance services, Unicenter ServicePlus Service Desk is a superior solution that is unrivaled for all aspects of service and support management.

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