SolvIT Networks - ServiceDesk Plus

ServiceDesk Plus is a 100 % web-based HelpDesk and Asset Management software. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge Base in one low-cost, easy-to-use package, ServiceDesk Plus gives you the ability to improve productivity of your IT Service team and keep your end-users happy.

Comprehensive HelpDesk

HelpDesk
A robust and easy-to-use repository to track end-user PC problems.

Service Level Agreements
Create SLAs by user / department / problem type and track compliance.

Self-Service Portal
Web-based self service portal for your employees.

HelpDesk Reports
Complete reports for Helpdesk workload and technician performance.

Knowledge Base
Searchable knowledge base to store solutions to common problems.

Track Network Problems
Automatically create tickets when network management applications send notifications.

Asset Management

Hardware/Software Inventory
Track hardware and software inventory across Windows/Linux.

Contract Management
Maintain all your support/maintenance contracts in one place.

Software License Tracking
Track license violations and ensure compliance.

Inventory Reports
Complete reports for hardware and software assets owned and used.

Purchase Order Tracking
Manage your IT purchase orders and automatically create assets from POs.

Product Catalog
Create and manage a complete list of all your assets and product types.

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